European ISP makes it easy for customers to migrate to their service by automatically importing email archives and settings.
Web Intelligence Solution:
Online Account Aggregation & Syndication
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- Online Account Aggregation
Automated web intelligence drives online account aggregation business opportunities
Once you start using the internet for transactions, online accounts proliferate: banking, credit cards, gift cards, frequent flyer programs, insurance, tax reporting, job search. The list is endless and growing. Aggregating this information has become a business in itself, providing customers with one-stop banking or monitoring/alerts to special events or product offers.
Featured Customer Success Stories in Online Account Aggregation:
Challenge
- Expand their customer base by opening new international markets.
- Make it easy for new customers to migrate to their service by automatically migrating customer data from other portals such as Google Gmail, Microsoft Hotmail and Yahoo Mail.
Solution
- Kapow provides the technical infrastructure to realize the new customer acquisition strategy.
- Automates the migration of new data on behalf of new customers.
Results
- Expands customer base by removing barrier to service adoption.
- Improves customer satisfaction by accelerating time to value.
Plastic Jungle enables customers to sell, buy, exchange or donate gift cards. With Kapow, they can automatically log into gift card sites to validate gift card balance.
Challenge
- Plastic Jungle needed an efficient way to verify gift card balance.
- Manual processes were time consuming, expensive and error-prone.
Solution
- They use Kapow robots to automate the process of logging into gift card sites
- The robots are able to verify the balance on electronic gift cards that owners want to sell to Plastic Jungle.
Results
- The Kapow solution automates web intelligence and integrates seamlessly with their web-hosted application.
- By eliminating manual verification processes, the accuracy and volume of day-to-day transactions significantly improved.
Automating web data extraction with Kapow improves the timeliness, comprehensiveness and accuracy of data for this consumer credit reporting agency.
Challenge
- Reduce operational costs and scale to consume more data sources.
- Improve timeliness, comprehensiveness and accuracy of data.
- Speed up aggregation and integration of personal consumer information from financial institutions and government sites to improve credit risk assessment.
Solution
- The Kapow platform automates web data acquisition.
- Kapow integrates this data with internal systems.
Results
- Increased efficiency and eliminated the delay, cost and errors associated with manual processes.
- Improved information products available for customers.
- Provided greater scalability for web data acquisition.
Mobile commerce leader uses Kapow to automate web data extraction, freeing technical staff from routine maintenance tasks.
Challenge
- The company's value proposition depends on seamless integration with partner sites.
- They were using custom-built web data extraction technology that was costly to build and maintain.
Solution
- Kapow automates web data extraction, with no coding required.
- Using a single PIN, users can check rewards information and view targeted, timely offers from their mobile devices.
Results
- Supports company value proposition by enabling users to view offers in real time from mobile devices.
- No coding approach to web data extraction frees technical staff for higher value work.
A leading mobile phone manufacturer uses Kapow to monitor blogs, forums and social media sites for consumer commentary on their mobile phones.
Challenge
- They needed a more effective way to extract business intelligence on mobile phones and mobile phone customers from comments found on blogs, forums and industry websites.
- They were using a home-grown solution that was offsetting benefits with excessive maintenance and troubleshooting costs.
- They needed a robust platform for web data extraction and integration that could handle JavaScript, Ajax and other challenging source content.
Solution
- Kapow robots automated web intelligence, with no coding required.
- Collected web data is integrated directly to an internal database.
Results
- More comprehensive and accurate data for making product decisions.
- Easier maintenance and development with the Kapow platform compared to their previous home-grown solution.
- More robust technology for extracting data in JavaScript, Ajax and other difficult web content sources.